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Shipping prices all over
Hi guys, although Ive been selling for a good few years now, Ive just recently started selling on Brick Owl and would like to pick your brains.
Now, I seem to be getting some orders where the postage costs are for a small parcel, where its quite simple to see that it will fit into a large letter easily. Ok, no probs, I refund the difference to the buyer. BUT, looking at various parts, not only in my store, I see that BO has shipping prices at small parcel rates for even small parts and so buyers are seeing this and would probably be put off buying these parts.
For example: Part 6333996. To order this from my store its charging the price of the part and then small parcel size pricing.
Is there a way around this? Not really encountered something like this. Any advice/help would be appreciated.
Cheers
Steve
Now, I seem to be getting some orders where the postage costs are for a small parcel, where its quite simple to see that it will fit into a large letter easily. Ok, no probs, I refund the difference to the buyer. BUT, looking at various parts, not only in my store, I see that BO has shipping prices at small parcel rates for even small parts and so buyers are seeing this and would probably be put off buying these parts.
For example: Part 6333996. To order this from my store its charging the price of the part and then small parcel size pricing.
Is there a way around this? Not really encountered something like this. Any advice/help would be appreciated.
Cheers
Steve
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Add the missing dimensions for your parts and that should sort out the shipping
You can check your inventory for other parts that are missing dimensions (and other data)...
On your inventory page at https://www.brickowl.com/mystore/inventory
Down the left side are various filters. There's a section called 'Missing Data'.
Click on one of the options (height, length & width are individual options) and your inventory will be filtered.
Then, click on a category and you can see all the relevant parts.
Open the part missing the dimensions.
Click on the 'Edit' tab.
You may see a message saying 'This is a colored version...' with a link to 'edit the normal uncolored version'. If so, click the link.
Click the 'Dimensions' tab.
Enter the relevant info and click the blue 'Submit for Approval' button at the bottom.
Then just wait for admin to approve the changes.
Are you sure this is a good idea? There are bound to be some items in the inventory without complete dimensions or that fall outside your standard postage options.
Also some customers just want a quote to see if an order is viable from them.
If you look at this one https://cindysplace68.brickowl.com/store/lego-tile-1-x-4-with-copper-silver-and-black-circuitry-decoration-2431#80869527 it does show the shipping price because it's more than £5.