Non paying customer

antant7

Hi all,

My store is just over a month old now and last week I received my first order that has not been paid yet.

I have messaged the customer twice but have heard nothing back. The customer already shows 2 non payments. I was wondering what is the correct process to deal with such a situation? I suppose report an issue on the order? When should I cancel the order and return the items to my store? How long do/would you wait before taking action?

Thanks in advance!

Calibrick

I would file an issue report with BO for this if they already show two nonpayments and you've emailed them already - its could be a kid messing around or (hope not) the buyer is in a situation where they can't get to a computer suddenly and unexpectedly (e.g., ill).

antant7

Out of curiosity, I just checked again and said customer is up to 5 non-payments (including mine) with one new feedback.

Bkultima

what was the method of payment - maybe they believe they have paid but didn't complete the transaction

antant7

In my case, it was IBAN but I doubt that they thought they had paid for the order. I would have expected at least a reply saying that to any of my messages but I never heard anything back from them, not even after reporting the problem and cancelling the order.

For me, the particular issue is closed but I would certainly welcome a feature that would let sellers only allow instant payments for people with non-stellar records like this customer (9 feedbacks vs 5 non-payments).

Bkultima

yeah kinda hard to think that you've paid via IBAN and do it wrong. that would be a good feature.

Vosblokjes

@Lawrence
What is the BO policy on non paying buyers?
Is there a point where an account gets disabled?
Be it for not paying, or other issues that get reported?

Lawrence

@BasKrie We do take action on a case-by-case basis, and we will look again at this particular customer