Unresponsive store

Druscitto

I am relatively new to Brick Owl. The vast majority of the sellers I have used are prompt and communicate effectively. A recent order though seems to be in a black hole. No response in 9 days, status is just "processing". Most of my other orders are processed, packed, and received within a week, usually much less. What is the protocol to resolve if the seller will not respond to messages.

Thanks

Lawrence

The best thing to do would be to contact the store, if they do not respond in a reasonable timeframe, you can report an issue from the other actions drop down on the order screen. Sometimes sellers can just take a few days to respond.