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Store security against cheaters.
Hello Everyone
I would like stores to protect themselves against the risk of fraud or extortion of money for a "non-received purchase". In my case, this happens from time to time, and each of these people works in the same way, these are accounts newly created without any feedbak or 1, These people are usually rude and threaten with a report, a report to PayPal, etc. Probably many of you have had such clients to deal with, so they would like to be able to easily secure us. Just enter the option of limiting the "minimum feedback" in the shipping option (optional and voluntary). It would work in a simple way, each of us could set in the shipping method - for example: in a standard shipment, without tracking - a minimum of "5 feedback". Such a person could, of course, do shopping, but only tracked shipping. It would be a simple and effective way to protect stores. As we know, there may be a mistake in the order or a delay in delivery, but with any normal customer you can easily solve any problem. But we will not do anything to fraud, it is impossible to communicate with such a person because he just wants a refund. If you agree with me, vote the suggestion.
I would like stores to protect themselves against the risk of fraud or extortion of money for a "non-received purchase". In my case, this happens from time to time, and each of these people works in the same way, these are accounts newly created without any feedbak or 1, These people are usually rude and threaten with a report, a report to PayPal, etc. Probably many of you have had such clients to deal with, so they would like to be able to easily secure us. Just enter the option of limiting the "minimum feedback" in the shipping option (optional and voluntary). It would work in a simple way, each of us could set in the shipping method - for example: in a standard shipment, without tracking - a minimum of "5 feedback". Such a person could, of course, do shopping, but only tracked shipping. It would be a simple and effective way to protect stores. As we know, there may be a mistake in the order or a delay in delivery, but with any normal customer you can easily solve any problem. But we will not do anything to fraud, it is impossible to communicate with such a person because he just wants a refund. If you agree with me, vote the suggestion.
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It doesn't work that way here, thankfully, and hopefully it never will. Everyone starts somewhere, everyone must place their first order before going on to be a valued customer for dozens of stores.
The risks of uninsured and untracked shipping have been discussed to death. If you don't want the risk of sending uninsured, untracked parcels, then don't. Invest in an insurance policy, or factor fraud and lost parcels into your pricing like most sellers do. Buy insurance yourself for those orders that look a little dodgy. And remember, neither postal insurance or tracking will protect you from a true fraudster.
We also require insurance for all orders over a certain value in our shipping methods.
Between the two - and perhaps I've just been SUPER lucky thus far two years in - I haven't had a single problem in terms of anyone attempting to scam me or our charity, which has been awesome!
Again, no idea what options are available to you in Poland, but you definitely can mitigate some of this known risk for every online business by requiring insurance for orders over a certain value that you cannot expense on your taxes as lost shipments/refunds? (I have no idea how business taxes work in your country, of course).
Just a thought for consideration! :-)
I would not suggest putting hurdles in their way, or they will likely go elsewhere, or even leave the platform.
If you are worried about a particular transaction, make sure the delivery is insured.
Thank you for your opinions. There are different rules in each country, I'm glad that you can protect yourself in the US, unfortunately this is not the case everywhere. My suggestion is not mandatory, it would simply be available, and who would want to secure the store in this way, would have the option of enabling such a store security option. Not everyone must enable this option.
It is illegal within the EU to say "we are not responsible for lost letter by mail" regardless of your intent. Some EU-based buyers will choose these shipping methods and give up their rights. This puts you at a commercial advantage over those sellers who choose not to break the law.
You're trying to channel new customers into buying tracked shipping. That's easy to achieve by only offering tracked shipping.
Your suggestion penalises certain buyers purely because they're 'new'. That's appalling imo.