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The store is currently closed. Maybe they're on holiday. I must admit though, I've placed two orders with them and one never turned up.
Go to your list of orders, click the order, then 'more actions' and then 'repot an issue'.
Nice note about not taking orders currently.
We have and all sellers should have a contingency in place if something should befall you or your set of individuals running your store- to
1. Close your store
2. Assess outstanding orders- look for "Shipped" status.
3. Cancel those still outstanding.
4. Use a separate PayPal to refund Cancelled orders (the bank account in the very very unfortunate situation of death of the primary individual will be frozen for a period of one week to one month, thus the PayPal account's ability to deal with transactions based on this account.)
Really hoping everything is well!
With my fragile health and several scares over the years, we have an emergency procedure documented so that Joe (as well as my adult daughter who doesn't live with us) has the store passwords, and a written procedure on how to close the store, look for open orders and instructions on how to fulfill them or if too complex, how to cancel them/refund them/and email the customers to explain the situation and humbly ask their forgiveness.
Obviously we NEVER want to have to initiate that, but it's a great just in case. Just like having car insurance - you don't want to ever need it and maybe even don't love paying it, but are usually pretty happy you have it if the worst happens. ;-)
Obviously I hope all is well with Flander's bricks also - sending warm fuzzies their way that they're just on vacation!!!