How to refund

Building Options

Hi I have had to cancel an order. I completed the Refund page on Brickowl, does this mean the buyer is automatically refunded their money via Paypal too? Or do I need to do this manually via Paypal?
Thanks in advance.

Hoddie

Normally yes, but you should have read the message after processing the refund as sometimes it can fail. You'll need to check on PayPal to make sure it's happened.

brickrepository

Yes, refunds done here on BrickOwl happen automatically on PayPal or Stripe. Never had one fail, but double checking is probably a good idea.

Vosblokjes

That's strange. I have had a few cancellations but in all cases I had to do the refund myself.
Not so strange when you consider that BrickOwl doesn't have my Paypal password and (as far as I know) BrickOwl hasn't asked my permission to fully handle Paypal payments

Calibrick

I would assume it has to do with whether or not you setup the PayPal API for instant payment from your customers or not (I have, so my refunds are automatic). :-)

Vosblokjes

Ah, I think you have a Paypal for business account set up

vegitt

I have a business PayPal account and mine don't go through automatically, is there a setting somewhere?

Lawrence

It’s in your store payment methods, there’s two integrations, and the personal/basic one where you only enter your email address doesn’t have any of the automated tools.

vegitt

Thanks Lawrence, I hadn't even noticed that all this time I had been using the personal account option. Hopefully I have enabled the business one correctly. Guess Ill find out when an order comes through.

fitbricks

If you're setting it up don't forget PayPal's Micro Payments option.
https://www.paypal.com/uk/webapps/mpp/micropayments