Since the feedback left rating is so low, and so many people forgot to change the order to "received", I think it would be nice to have a way to differentiate a "completed order" from a "received".
Also it could be useful to differentiate a "received" order, still not "confirmed as ok", and a received order where buyer confirmed that's everything is fine. In other words, a way I can file a completed order and leave there the one still waiting for a feedback.
What do you think? Is someone solving this in some way?
Comments
In my opinion the things should be kept simple. As I buyer I change the status to shipped and that's it. I do not care about if the buyer change the status or not. They contact me typically if something has lost during transportation in all other cases I assume they have received the goods and they are happy with it.
Again - keep live simple.
Again, just my respectful personal opinion. All of us when buying have different wants and needs, there's no right or wrong. I don't mind value-added additional steps as a SELLER if that helps buyers, but as the buyer, really, I just want to buy and call it done. :-)
Seems to me root cause is looking to incentivize customers to consider leaving feedback. Many sellers who also buy, such as myself, go out of our way to leave feedback because we empathize with the importance of that to a business's success.
There are other threads discussing encouraging feedback... I know I'm in general doing good work due to surprisingly consistent repeat business (we all share some amazing customers, you don't need me to tell you that, fellow sellers reading this! <s>). A few ideas I've done (albeit with limited success) or have read in this forum include:
1. I ask customers nicely to consider leaving feedback on my biz card (included with each order)
2. I periodically provide customers who leave feedback coupons on future purchases and thank them for going out of their way to do so
3. You can politely ask customers to consider leaving feedback on your store's main page
4. You can use any combination of the above as a contest entry - for every feedback provided (good OR bad - you can't reward good feedback only, but rather fair feedback <s>), the customer is entered into a contest for a free item or a coupon with arbitrary name draws periodically
Those are a few ideas I recall off the top of my head... I myself have done #1 and #2. I am just grateful for the repeat business, which is the ultimate feedback (of course, only that customer, the BO database, and I know it! <s>). I had one loyal customer (who's also a deeply nice person) place their 22nd order in the past year yesterday (I've been open here about 14 months now), which was just incredibly super awesome!!