Change an order (I am the seller) not possible?

Gaston.La.Brick

Hi, as a new Brick Owl seller, I was wondering if it's possible to change an order (where I'm the seller).

There was a mixup with an order and the buyer and myself agreed to remove one item from the order. This would lower the shipping costs drastically. I see the option "Refund" and "Cancel", but can I just remove one item?

If it's not possible, what would be the best way to proceed:
a) refund the value of the item and difference in shipping costs?
b) cancel the order and ask the buyer to place it again (which I would like to avoid since I don't like asking the buyer for extra efforts; it's just not that customer friendly on my part)

Thanks for your answers!
(and my apologies if the answer could be found in the Help section or somewhere else: I looked but didn't find it)

phill

i am not a seller on this site but am on others , as you have both agreed ia would refund the cost of item and diff in shipping , if however you do not wish to do this then cancle the order and ask seller to reorder mistakes happen :)

Lawrence

You can use the refund form, just choose which individual items you want to refund

Gaston.La.Brick

Thanks, that worked! (I was "Refund" would be a one-click step to refund the whole order).

Brikomania

That is the "cancel" form. The refund form allows you to refund any part and shipping cost you want.