Home› Brick Owl

Order stuck on payment submitted?

GrahamGraham
edited October 2013 in Brick Owl Vote Up0Vote Down
I have an order from a buyer in Singapore, it just shows as "payment submitted" on BO - yet on PayPal it shows as paid, any idea why?

Buyer used "request a quote" and paid after I sent quote.

I am using PayPal for Business

Thanks!

Comments

  • 3 Comments sorted by Votes Date Added
  • LawrenceLawrence
    Vote Up0Vote Down
    Because the customer changed the order status from payment received to payment submitted. I have now prevented customers from changing the order status backwards in such a manner. The seller can still do that though. If you wish, you can now manually set the status back to "payment received".
  • GrahamGraham
    Vote Up0Vote Down
    Cheers, just got burned once in the begining, so wanted to be sure - Grahm
Sign In or Register to comment.