What is the appropriate amount of time before contacting a store?

Constantine87

Hello all, I'm Chris. I'm not really new to Brick Owl but I am new to the forums. I placed an ordered 8 days ago and it is still marked as 'payment received.' The store in question states that there is a 1-3 day dispatch time. So how much time would you fine people give before contact? Perhaps I have just become too accustomed to the excellent service the sellers offer on this site.

Thanks anyway

Jay37

Hi Chris, I would say that without some form of communication from the store (either personally through a message, or on the store home page) to explain the delay, it might be worth getting in touch. This time of year maybe they're on holiday, although I would have thought they would have announced this. Is their feedback not great, and do they potentially have previous? Drop them a line - the worst outcome is you get no response, and in which case might be worth contacting Lawrence direct. Alternatively, you might at least get a response and a reason for the delay.

Best of luck

James

Constantine87

Thank you, the seller is usually great as I've used them before. Thank you for the advice.

Lawrence

I apologise for the delay to your order, we have contacted the store and requested that they get in touch with you immediately, the store has been closed in the meantime.

Constantine87

It's honestly no problem, like I said, I wasn't sure what the correct amount of time was. But thank you for everything.

Calibrick

Maybe the seller had a personal emergency, if you've had good experiences with them before (I hope not, obviously...!!!).

Constantine87

I hope that's not the case either!