I am a bit concerned with the lack of feed back I am receiving. I now that it is obviously up to customers if they want to leave it or not. Do you think they are not happy with my items?? Does any one else experience this? I have had over 50 orders but only 12 feed back. One customer has returned several times so they must obviously be happy with items postage etc. Comments would be appreciated.
Comments
I am going to sell on Brick link too soon - its very complicated though!! ~X(
Let's all leave feedback anyway even when we don't receive, remember that feedback is not a competition or a gift to the person it is about, but a gift to the community at large. It provides some info about a party that's useful for other members. I try to do it for all orders that are marked "received".
My feedback rate is similar to everyone else's it looks like... out of 143 orders to-date (I only opened in early May and was closed 2 weeks since opening due to illness), I've received 22 feedback. It just doesn't seem to be a thing on here. But it's building slowly (and what feedback that is left is really super nice!).
Tyson.
> Isn't this what a coupon is for... Post a notice on your shop that if feedback is received, a coupon will be sent.
>
> Tyson.
I have done this in the past. I really don't think you should effectively have to pay people to tick a box to say they have recurved their order and that all is well.
> Isn't this what a coupon is for... Post a notice on your shop that if feedback is received, a coupon will be sent.
>
> Tyson.
In all honesty: pointless...
I've tried (in the early days) by adding notes, hoping it would trigger buyers to leave FB (or at least change the order status to 'received'), offering coupons after feedback, I simply gave up...
I really don't know what makes the difference, I have a whopping +82% FB return rate on BL (well, actually not 'return', as I only leave FB after receiving one at BL) compared to a near 36% return rate on BO (while I always leave FB right away here).
There is this unexplainable difference, it's just like that, nothing @WESTIEKATH to worry about, just the way it is, as long buyers don't complain (in large amounts/on frequent bases) all is 'good' ;-)
cheers, Eric
I think we all have to accept some people do and some people don't - it is what it is. I for one will always leave feedback both as seller and as a buyer - I am sure many of us do
:D
> > @leopard37 said:
> > Isn't this what a coupon is for... Post a notice on your shop that if feedback is received, a coupon will be sent.
> >
> > Tyson.
>
> In all honesty: pointless...
> I've tried (in the early days) by adding notes, hoping it would trigger buyers to leave FB (or at least change the order status to 'received'), offering coupons after feedback, I simply gave up...
Haha, not surprising. Even to get buyers to mark their orders as "payment submitted" with offsite payment methods is already a huge deal. Takes CAPS LOCK and then still some will not do it. Seems alot of buyers just want to get their parts and get out of here :)
My feedback was dire. Then I offered the coupon incentive - though I stress - it's for ANY feedback. I don't want to be bribing for good comments. I place a small sticker on the invoice explaining the feedback discount. Anyway, this method has worked for me but not in a major way.
I give feedback as soon as the order is completed. I trust my customer service skills and my processes.
> I've hand delivered orders before and still not had them marked as recieved...
Oh dear that is very rude I must say :-O