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Disallow combined shipping when shipping to different addresses

CobCob
in Closed Suggestions Vote Up1Vote Down
I had a buyer place two orders to different shipping addresses. BrickOwl combined shipping on the order, this should not be allowed when the orders have different shipping addresses as I have to pay for shipping for each address.

Thank you,
Cob

Comments

  • 11 Comments sorted by Votes Date Added
  • LawrenceLawrence
    Vote Up0Vote Down
    Hello, it looks like both orders have the same shipping and billing address, but a different PayPal address. Would you be able to clarify the issue?
  • BigBBricksBigBBricks
    Vote Up0Vote Down
    I would agree with this suggestion if the shipping addresses were different but customers should be allowed to pay with multiple methods on different orders if needed.
  • CobCob
    Vote Up0Vote Down
    You are correct, both orders had the same shipping address listed on BrickOwl. Different shipping addresses listed on PayPal. If either address changes the orders should not be able to be combined.
  • LawrenceLawrence
    Vote Up0Vote Down
    Ah, as far as I understand the shipping address cannot be changed on a combined order so it looks like this is already implemented.
  • CobCob
    Vote Up0Vote Down
    Lawrence, I really do appreciate your extremely quick response to my suggestion. However it happened on two of my orders so you might double check the setup.
  • LawrenceLawrence
    Vote Up0Vote Down
    Could you clarify what you mean when you say it happened on two of your orders? When I checked your account yesterday I saw two outstanding orders both with the same shipping and billing address which appears to be correct behaviour?
  • StellarStellar
    Vote Up0Vote Down
    I think he means that the address did not change in Brickowl, but in Paypal the first order payment had one Paypal address and the combining order had a different Paypal payment address. Then there is the Paypal seller/buyer protection that states that you have to ship the item to the address that Paypal payment has in order to have that protection, so in a combined order with 2 different Paypal addresses you would have protection only for one of the payments and not both.
  • CobCob
    edited April 2018 Vote Up0Vote Down
    Stellar is correct, buyer wanted orders shipped to two separate places, changed PayPal address, not BrickOwl address.

    If the PayPal or the BrickOwl address changes the system should not allow combined shipping.

    I can't find how to post a picture, so here is what happened:
    https://www.dropbox.com/s/7vwzzdm8xxh7rg8/Capture.JPG?dl=0
  • LawrenceLawrence
    Vote Up0Vote Down
    If the Brick Owl shipping address is changed, an order can't be combined. The PayPal address is shown for information purposes and doesn't have an effect of the shipping combination.
  • CobCob
    Vote Up0Vote Down
    I will repeat my statement and request/suggestion.

    If the PayPal or the BrickOwl address changes the system should not allow combined shipping.
  • LawrenceLawrence
    Vote Up0Vote Down
    Okay, my apologies, I was incorrectly treating this as a bug report
This discussion has been closed.