Might be an inventory/cart bug

JayB-SoCal

Lawrence, I don't have an example currently (I like to keep my carts updated so I can check out quickly when ready) but here is what I think the bug is so you can try to reproduce:

A shopper adds item X to their cart fro store Y.
Store Y sells out of item X.
Store Y's inventory for item X is cleared.
Store Y experiences an order cancellation.
Store Y puts item X back into inventory but now it has a new database ID.
The shopper who had item X in their cart still (but not purchased yet) sees that item X from store 9 is no longer available in the quantity desired. However, clicking through to the item shows that store Y is still carrying it.

This will often cause people to clear the count for item X in their cart - I don't think many people will click through to verify.

Lawrence

Thank you to letting us know about this. If a store deletes an item from their inventory, and then later lists it, this certainly can happen, but hopefully it should be rare. Please do let us know if this is becoming a common occurrence.

JayB-SoCal

I might notice it more than typical as I tend to put together 2-3 dozen carts over 1-2 weeks and then buy after a week or so of tweaking.