Zip code on facility is barely 15 miles from me, I doubt it would take a week to arrive from there. Post office may have lost the package.
I tried calling the post office support line but nobody ever picks up no matter how long I wait. Contacted the seller twice but they never reply back. I could understand of the seller replied & said they couldn't do anything about it or would at least try to make a call to the post office from their end, but with no reply I'm annoyed.