cancel an order that was not paid for (refund?)

vonveederbrick

I am not sure how this works.

I received an order with payment (Cash).

buyer never sent payment, then requested a different payment option, then stopped communication.

I issued the problem, then when I go to cancel the order, the refund box has the total plus shipping as the refund amount.

as the buyer never paid, I do not want to refund them money that they never submitted.

so is this just confusing, and I should click refund in order to reverse Brickowl fees,

or by clicking refund, will I be sending them the funds I never received...

anyone that can make this clear to me, it would be greatly appreciated...
thanks
Judah

Lawrence

Hello,

You can use the order cancellation form, although the terms refund are used, no payment will be sent to the customer.