how to go back on the status of an order

merchantbricks

I had an order in pending status, but by mistake, i clicked on processed. But noticed that I can't go back by clicking on the buttons

Thanks

lotsofbricks

I don't think it's possible to undo a status once you click it. I'm always worried that I will accidentally click on Shipped instead of Processed.

Lawrence

You can go back to payment submitted I believe, but not pending

merchantbricks

Thanks guys, but this kinda sucks. Will try to contact admin and see if I can get this updated

robernat

@merchantbricks Not sure if you noticed the 'logo' on the person who previously responded in the thread, for your information: 'Lawrence' IS the admin of this site

Markyd7

I'm guessing there's a good reason why. Have done it myself a few times, I always contact the buyer if I do.
@Lawrence Does clicking back to 'Payment Submitted' cause any problems? I guess you can then click on 'Payment Received' manually? and then on to 'Processing'

Markyd7

@Lawrence I tried this the other day and after clicking shipped I couldn't click back on any option before it.

Lawrence

Different statuses have different statuses they can be reversed to. An order that's marked shipped can't be reversed as irreversible things like sending the shipment email or capturing payment have already happened.