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Orders/Carts Quoted.... and now?
Hi All,
We only got on board recently, and are very happy with the results so far...., 1 shipped order and 4 quotes... (= active carts if our understanding is correct). The 1st order was almost instantly..., (before going to bed, made the quote, next morning paypal money was received... perfect! We packed the order and put it to shipped, no problem).
Question now is, the other 4 quoted orders..., we just wait for payment (and consider the items sold?), how long should we wait, what if the buyer finds the quoted shipping/handling to high?
Is there any place we can/should read up on this matter? Any suggestions?
Rgds,
Dorien & Jeroen
NB.: Maybe create a Forum Section: Help questions?
We only got on board recently, and are very happy with the results so far...., 1 shipped order and 4 quotes... (= active carts if our understanding is correct). The 1st order was almost instantly..., (before going to bed, made the quote, next morning paypal money was received... perfect! We packed the order and put it to shipped, no problem).
Question now is, the other 4 quoted orders..., we just wait for payment (and consider the items sold?), how long should we wait, what if the buyer finds the quoted shipping/handling to high?
Is there any place we can/should read up on this matter? Any suggestions?
Rgds,
Dorien & Jeroen
NB.: Maybe create a Forum Section: Help questions?
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Mhhhh, we always pick the order before quotation, (to make sure we have items and determine actual shipping)..., this could result in having big piles off uncompleted orders..., how long before a quote/cart is released? Who has control over the quoted orders? Doesn't this imply that 2 buyers can ask a quote for the same item? (since it is not reserved in stock?)
Multiple buyers could request a quote for the same parts yes. Whoever places the actual order fastest would get the parts, the second buyer would be unable to use the quote as it is no longer valid (since the parts are no longer there). The only option left in that case is to request a new quote with fewer pieces.
Nothing is reserved or taken out of your stock. The quote can exist forever (I think). When some items from the quote were sold the quote is no longer valid. Not really a big issue
" Issue I have is that I cannot find a way to compensate for incomplete orders... "
Just click the refund button. People understand that some parts go missing. When I started out I was always concerned about this, now I just refund them and move on. Sometimes I feel they placed the order really for that part, then I contact them to let them know. Communication is key here.
"Big Container Barrel, looks like an envelope item but is actually to big..., so when this item is ordered it should always be a package, how to autoquote this"
BrickOwl does that for you! Just define shipping methods based on dimensions (of your bubble mailer) and if the part doesn't fit, that shipping method is not usable. Works like a charm. In all the orders I had on BrickOwl here, it was always correct. Sometimes it would seem from looking at the order it would never fit into a bubble mailer and then I would be surprised to see the actual dimensions were still within the limits I set up.
As for incomplete orders, it has happened to me a couple of times but the buyers have been very patient and I've sourced the piece for them and shipped it on with their order - I've sent them a discount coupon off any future orders with me. So far I've not had any problems.
Good luck with the shipping methods.
Looks like this was answered while I was typing but here goes.
When setting up your shipping quotes, you can determine maximum weights and sizes for each postage method (with allowance for packaging).
Most items have weights and dimensions in the catalog, however inevitably there is some incomplete data, if you have an item which you know would not fit in a letter postage rate, then it is always best to check the item details, you can make alterations to any catalog item you find has incomplete data, so for the Big Container Barrel, you could make sure it's dimensions are complete and correct.
I currently have just one a letter and parcel rate in my store, I learnt the hard way and was caught out by weight and size on my first two orders, but managed to remedy this by doing the above, obviously if you have a large inventory this could be time consuming, but effective.
Nathan.
(looked to complex while opening and seemed to give an escape).
If it works like a charm, so much the better...,
As always communication is Key!
BO is hard on its way becoming our primary (stock)location....
Am wondering though how BO calculates shipping on multiple items? Stacked packing or.....,
Since I have 1700+ items missing it's picture I guess also dimensions, weight etc, seems like I've got a task ahead....:)
Still will have a look at the auto shipping quote option!
This does not particularly mean they are missing other data also so do not be alarmed.
If you concentrated on the items which you know will not be sent as smaller packages, or items which you know are too heavy.
On the subject of dimension limits.
As the catalog is under constant development, could there be something built into the system that automatically puts any items that do not have a dimension into the 'request a quote postage' category only and the reason for this communicated to the seller so they can double check the dimensions e.t.c of the item in question, or straight into the parcel rate of a sellers store?
I am not sure if this is a common issue or not, I got caught out the other day as if an item has no dimension, the dimension for the item is not added to the order total dimension as opposed to something flagging this up.
Weight could come into this as well.
Obviously stores do not want 'request a quote' being used if there is a shipping method set up, but considering for example Royal Mail 2nd class large letter is 69p opposed to the closest small parcel rate of £2.60. I would refund any overcharged postage but would not ask a customer to cough up more for postage.
This could eliminate the risk of anything slipping through the net should an item have no dimensions at the time it is placed into a basket/ordered ??
Again if this is just an uncommon issue then ignore me.
My opinion for what it is worth, just thinking out loud.
Nathan.
Lego (without proper packaging within the envelope) seems to have a mind of its own. Since dutch postal is very strict on (what we guess) dimensions and weight, we received several "insufficient stamped" notices from the postal service. (with fines due). That's why we pick and "pack" the order before sending out the Invoice.....,
(as a seller, it is our Lego and we should in the end be able to determine how to ship a order so we feel it can arrive intact). (Cycles with broken handles, broken trees etc...)
Don't get me wrong, Like the limbo quotation set up, but am wondering about duration etc. etc...
At some other sites (....) the set up seems more logical/open (in favor of the seller)....
Jeroen