The merchant country is not supported

Stellar

Hello,

I have a custumer that wants to place an order in my store but tells me that he can't pay because it tells "the merchant country is not supported". I have looked it on Google and seems to be a problem with using Paypal PRO outside US, UK or Canada.

But I'm from Spain and he is buying from France. I have had buyers there before without problems.

Any help?

Thanks,
Sergio
Stellar Bricks

Stellar

I noticed that I had 3 Paypal payment methods, PayPal (For Premier/Business Accounts) [>6€], PayPal (Micro Payments) [<6€] and PayPal Website Payments Pro [Disabled now]. Let's see if now he can pay.

He just told me that choose to pay with credit card and has no paypal account, so I think Stripe should show him on checkout, and there was buyers before him using Stripe without problem...

PD: Now With PP Pro disabled he says it doesn't let him Pay

Lawrence

It looks like the error mentioned was due to PayPal website payments pro, which is a service that needs to be paid for to be used. It now looks like the customer is receiving an error because the API key for Stripe is the wrong one, please try setting up stripe again, making sure to follow the instructions on the page exactly especially in relation to the API key.

Stellar

Screenshot from the buyer:

Stellar

Stripe was working 2 months ago, but you are right, I had a new Stripe API key, I updated it and now lets see.

I found also this now: http://www.brickowl.com/forum#/discussion/4035/stripe-error-invalid-request-with-checkout

Thanks Lawrence,
Sergio

Stellar

Done,

You can close if wanted.

Thanks again,
Sergio
Stellar Bricks

Lawrence

I'm glad you were able to resolve the situation