Canceling individual lots should need customer approval

OvertheBrick

I recently placed and ordered and to my discontent got two large lots refunded while the order was shipped all this without any heads up.

I wonder if we should disallow canceling lots without some type of customer approval. If the customer do not approve the seller would still have the option to cancel the whole order.

Lawrence

When a store refunds items from an order, you should receive an e-mail about this prior to order shipment.

Generally lots are only refunded if they are unavailable, so some sort of approval system wouldn't really make much sense as denying the refund wouldn't lead to the parts becoming available for sale. There is the potential to add some sort of delay to allow the customer to request the order is cancelled instead, but we prefer stores handle this themselves.

Stragus

I don't think we should let an automated system handle this, I wouldn't want to "approve" changes when a seller is missing 2 of the 893 technic pins ordered.

A seller should use his common sense: "Is it possible the customer might want to cancel the order for these missing parts?" If not, refund plus some extra for the trouble and part of the shipping.

OvertheBrick

@Stragus, I agree on principle but your (and my) notions of "common sense" are obviously not universal (theory reinforced by the answer I got from the seller).

Maybe this could be an option during checkout. The buyer would indicate whether he wants to approve any change to the order ?

unbrickable

I can understand the point of view from the buyer, but as @stragus said, the seller should use his common sense. Maybe it's an idea to create a universal guideline which we can fall back on ? To maintain an uniform level of service thoughout the website. although I do not think this is really neccessary.