Hello!
To use the forum, login or register above.
(If you are already logged in above, please click here)
3 different addresses in an order is to much
Now, it is probably useless that I am even writing this, but anyway:
I just had another "problem/order not arrived" order I refunded because I couldn't make sure I shipped to the Paypal, shipment or billing address. third time this month, all small amounts, so it is NOT about the money. The parts are probably on their way back to me like the other orders where the same issue occurred. This is absolutely not in the best interest of the customer.
It is about the (same as email address removed) unprofessional signal we give customers because sometimes we (as sellers) miss the difference in those addresses. 3 addresses in 1 order is just too much for me, especially with 2 different parties legally claiming we MUST ship to this or that address, and about 250 order a month (means checking 750 addresses).
I think I do everything in my power making all my customers happy customers, but sometimes I feel like BO is trying to make this difficult for me.
PLEASE don't see this as a rant against BO. I just have the feeling this site could be so much better, especially when it comes to customer service...
I just had another "problem/order not arrived" order I refunded because I couldn't make sure I shipped to the Paypal, shipment or billing address. third time this month, all small amounts, so it is NOT about the money. The parts are probably on their way back to me like the other orders where the same issue occurred. This is absolutely not in the best interest of the customer.
It is about the (same as email address removed) unprofessional signal we give customers because sometimes we (as sellers) miss the difference in those addresses. 3 addresses in 1 order is just too much for me, especially with 2 different parties legally claiming we MUST ship to this or that address, and about 250 order a month (means checking 750 addresses).
I think I do everything in my power making all my customers happy customers, but sometimes I feel like BO is trying to make this difficult for me.
PLEASE don't see this as a rant against BO. I just have the feeling this site could be so much better, especially when it comes to customer service...
This discussion has been closed.
Powered by Vanilla
Comments
Any discrepancies, the order is held and a message sent to the buyer asking which address to ship to. Yes, I am "at risk" of some wily scammer telling me to ship to the BO address and then filing a PayPal claim against me - it doesn't happen, and if it ever did happen the cost would be far less than sending things to the wrong addresses without verifying for the past 18 years.
Been selling online since 1997, most of that full time, and this policy of ours has never changed, and I've never once had a buyer try to scam me in the "which address should I use" scenario.
Katie
That would keep the shipping address and Paypal address next to each other for easier cross-checking
The moment a buyer pays via PayPal he agrees on the PayPal terms.
Buyers use PayPal to get there, well earned, protection, so the sellers also need there protection wich stated in the PayPal agreements and terms.
Buyers can put multiple ship-to adresses in there own PayPal account, so thats also sorted when they are away for work, or grandma wants to send a present.
I love brickowl and its Admin, but this is a thing i cant understand, we all use PayPal as a bank / payment system, so we need to comply with there terms of use.
I dont understand this topic, nor do i understand why Brickowl thinks its entitled to change these PayPal terms.
Both buyer and seller want and sometimes need there protection, thats the main succes factor of PayPal in the first place.
Lets assume each and every one brickowl has the right motivation of buying and selling and honestly so, that would mean this is all absolete. Just update your PayPal as a buyer if you wish a diffirent ship to adress but payment via PayPal. thats 2 minutes work, agreed on the fact these adresses need to be checked by PayPal as well, wich can take a bit longer in time.
Long story short, payment via PayPal is shipped to PayPal verified adress, no matter what!
Im fine with Brickowl changing the PayPal terms, and obligates me to ship to buyers ship to adress even if diffirent from and paid via PayPal. Then Brickowl is responsible for lost shipments!
Can we all agree on that
Cheers, George
Bottom line, if a user pays with PayPal they should expect that we ship to the PayPal address. I have on occasion elected not to do this rather than have an awkward conversation with the buyer, but valuable orders will go to the PayPal address.
I should mention it is possible for us to pass the address to paypal, but paypal tries to validate it, regularly resulting in customers who couldn't check out, so we had to disable it. The addresses were "valid" but not how paypal wanted them, which I think people who've used PayPals shipping service have experienced.
Everyone is welcome to assess their own risk tolerance, but based on my experience, PayPal will cover shipping to any address as long as you have documentation that that's what the buyer requested.