I have had a complaint from a customer that the white 2x2 plates they ordered are not new . As i only sell new parts from sets i part out , i assume that they have discoloured , i have a total of 42 plates in stock and they come from part outs dating back to march 2014 , i know lego white turns yellow over time , but would they discolour slightly in 12 months . I store my parts in grip seal bags and a pull out drawer system . Anyone else having problems with storing white bricks ?
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Also, I learned to never *assume* anything when it comes to retail/selling. I would actually reach out to them and ask. Could be how they were bagged and received some large scratches in shipping?
Chris
Now, there is a secondary issue that might cause this buyers aggrevation (if I may say it like that): Up to about a year and half ago, white parts where soft and warm yellowish white, in some 'plants' TLG is now producing white parts with another color tone: the cold 'grayish' white. This means that the vast majority of newer whites are looking more harder 'white' and *if* compared to the older colortone, people might conclude that the 'warmer' yellow parts are 'discolored', while as a matter of fact it is not true at all, it's just another colortone. Under certain light conditions the difference between the different colortones might be quite harsh and might lead a buyer to 'think' they are discolored, while in fact they are not, it's just a different mix of ABS.
TLG 'used to have only 1 supplier voor ABS, unfortunatly 'now' they have several, and color tone wise, this isn't a good move, so unfortunatly it is something we all have to live with...
I try to keep these colortones seperate, and if a buyer buys low amounts (so not full bulk) I'll always try to 'pick' the same colortone (if possible), just to avoid the problem, sometimes I even don't list full quantity for this reason, I sell out one colortone, then relist again the other colortone.
Your buyer really needs to compare the received parts against older sets (2-3-4-5 year old) and brand new sets as well to find out whether it's just a colortone issue or an actual discolorisation problem (again, brand new sealed 'zip' baggies may also be a cause, but only very slightly)
Apart from that, always make sure your inventory isn't directly exposed to sunlight, obviously.
We had around 500 1x10 white plates, new from sets, and after a few months got more yello then yellow. I called a friend how knows a friend..... It happens more often as production is shifting all over the world at the moment.
So, its true, i still think seller should send new or refund, as for the buyer (although brand new) not useable i guess.....
Chris
I normally send out a message before or with orders if there's off white parts. Have had one complaint when I didn't give a warning. But I couldn't blame them as I remembered how bad the part was.
As for scratches I seen some really bad ones out of new boxes.
Maybe these newer colortones will be more stable then the parts of the '80 and '90, maybe it will be worse overtime...
@weberemmanuel
Breaking sunlight exposure is probably the most influencing issue that causes certain colors to discolor, it has been particulary noticed on sets of the late '80 and all the way through the '90.
But it's not the only factor...
There does seems to be other factors that somehow causes chemical reactions in the structure (toplayer), because how can one otherwise explain that unexposed sides (in builded condition) also get discolored. If seen so many bricks in bulk lot's that where discolored ALL sides (even the bottom side), so clearly that can't be caused by sunlight only, as the part would never have the same exposure on all sides (and when cutting the part up, the 'inner' plastic is still it's original color).
It's just one of those things that happens with ABS... (and certainly NOT only LEGO)
In fact, if you have a certain reaction within one specific part, all the parts in that *drawer* can be infected with the chemical reaction, leading to quite cool discoloring processes
ref colour here is a pic of my technic space shuttle arm totally white while the parts exposed to the sun are totally yellow
I always use sun exposure to bring parts back to their original colour. Have done that many times and not a single time did that cause the part to worsen instead of improve. I don't know what the deal is with the belief sunlight exposure yellows parts but it's quite persistent..
I have seen parts that were partly discoloured and remained white on bits that were covered up, so it must be true there is some kind of light effect. Maybe artifical light causes it and sunlight cures it?
Of course, if you have the Lego submerged into some other solution, the UV rays may provide the energy to completely different chemical reactions.
Your last paragraph matched on one of my 6659-1 Shell Tanker set with the white slopes now very yellowed while very white where the 2x2 black round plates resided on it. It was on the shelf during the time in Cyprus and here. Must be from the Cypriot high indoor heat and strong daylight while here was in a less bright room. First time I heard of using the sun to bring it back so would it work on my set's white parts?
I had something similar with a futuron monorail I bought recently. Maybe ambient lighting in low doses causes yellowing (not sure if that applies to artificial light too/only) while direct sunlight exposure gives it the bleaching effect? I recommend it, it is a semi-permanent solution; it does not stop the yellowing in its tracks (yellowing will continue to proceed) but it does make a permanent difference. I covered up half of a white boat hull 5+ years ago and gave the other half sunlight expose, then removed the cover. The difference between the sunlight half and the other half is still very clear today, even though both halves have continued to yellow since then. The half that I covered up is pretty much tan by now :P
@Teup That's an interesting experiment! I read somewhere that Lego has experienced with different formulas how to integrate the flame-retardant bromine, which could lead to variance between results... Also note that a regular cloth will still let a significant percentage of UV rays through.
As Polarbomber said about the attic. I stored all the white new and used bricks in the attic and I do hope the new white ones won't turn to yellow despite no daylight there.
Whereas TLG used to color all the plastic in Denmark, and ship the (pre-colored) ABS granules to the other plants. They now use Pantone as a reference, each plant produces and/or sources raw ABS locally and colors "on-site" - the raw ABS will have a different base hue, due to all the different factors in production of the ABS.
As LEGO parts/sets are produced in 4 countries and minifigs in China - you can expect variations in hue, couple that with changes in production runs and/or supplier of ABS - not a good situation for us - but a major cost saving for TLG = more profit, NOT less expensive sets!
Dark Red is an exception - whereas TLG have Dark Red and New Dark Red the community does not make the distinction - "old" Dark Red is much brighter than the "dusky" New Dark Red
I try to match tonal differences in orders but it is becoming more and more difficult.
Perhaps a site-wide notation would be beneficial? @Admin