Feedback Clarification

robernat

@Admin in regards to recent site update:
It's no longer possible to leave negative feedback for a store if the customer has never contacted the store.

Question: if an order is canceled because the buyer didn't pay and didn't contacted to store prior to a cancel, THEN contacts the store in an upset way asking why the order was canceled, does that count as a 'contact' with the opportunity to leave negative FB?
Or does the neg FB opportunity get's blocked if the buyer never responded to the seller PRIOR to the cancel and the situation remains like that even if the buyer contacts the seller 'afterwards'.
What if a seller cancels without buyers consent and never contacted the buyer to ask, so buyer wouldn't contact the seller in the first place, what is the buyers option then?

Should be clarified IMHO

Lawrence

When leaving negative feedback, the system suggests that the customer contact the store. If they have never contacted the store, the system prevents them from leaving feedback, informing them that this is because they have not contacted the store. That is the entirety of the logic, it is a very basic implementation.