admin Lorance

brix4kix

don't know where to report this but I had a customer buy from me and has been really out of line. and has now left a neg feedback with false statements, please read the notes on the order and then read the feedback he left. the feedback is false and a lie. when you read the notes you can see the false statement on the feedback left.

thanks for the help in advance Steve

Lawrence

There is a contact link at the bottom of the page which can be used to get in touch with us

brix4kix

Thanks still newish here.

brix4kix

hi there again I just clicked on the link at the bottom of the page that says contact us wrote a two page letter and hit send and I was notified a minutes later that the email address failed so that's okay thank you.

Stragus

That email address works perfectly... Could there be a problem with your email client software? Or your email service provider?

Lawrence

Could you post a screenshot of the bounce email you received?

pumbaugh

As stragus suggested I would check your email program settings. Do you use web based email or an app? If you only use basic web mail like I do these days, you would need to cut/paste the email address into your composed message recipient line, it will not autofill the fields for you...at least my gimpy service will not. Its part of the pros/cons generally of web based email-little to no setup to do with the app/program, but not as integrated with the web as apps/programs specifically designed for email.

brix4kix

Thanks Stragus and pumbaugh for the help I do use a web based email, win 8.1 and what ever the email program that it comes with. I don't know I don't now computers at all other then to do the little that I do.

brix4kix

For the screen shot I don't know how so here is a cut and paste it seas ATT00064 This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
brickowl.com

Lawrence

Usually there is some reason given, as to why the message failed, can you see the reason in the message you received?

brix4kix

there is a box that seas 387 bytes and when I click on it, It tells me I cant open? then I saved the box and tried to open it again and it tells me I don't have program to open?

DagsBricks

Likely when you clicked on the email link it opened up your local copy of Microsoft Outlook. If you use a web based email, Outlook is likely not configured and will send your email to the aether.

brix4kix

Hi I think that might be it, when I clicked the link I did not recognize the email page and had to enter my email as the sender.