Any way to invoice for an order that was sent/refunded?

iluvmyelement

I'm having a tough time figuring out how to do this..... customer placed an order....order got lost in the mail.....I realized that I didn't have all the parts for a replacement so I issued a refund. Customer then requests to get replacements of the parts that I do have on hand. (They paid with Stripe so I can't send an invoice like I can with Paypal). I can't find a way to re-invoice it or redo the transaction here. help!!!!

Lawrence

Only way would be to cancel and make a new order, you can't charge a card for more than was authorized.

iluvmyelement

Can I make a new order or does the buyer have to?

Lawrence

You can make an order in your own store, using your own account, but I don't think that's what you want to do, you can't make an order in your store using the buyers account and credit card.

iluvmyelement

Thank you! I sent the customer a 10% off coupon plus free shipping and asked them to do a new order. I hope that will work.