Home› Brick Owl

Need help accepting payment

budgetkidsbudgetkids
edited July 2014 in Brick Owl Vote Up0Vote Down
Had an order today, they selected the free delivery option, yet are not near me. So they said to charge them for first class.
The problem is I can't give them my email address. I even broke it up to get by the system and they are not getting it. I normally send a direct link to make it easy, but I can't.

Is there a way to let them pay for the upgraded shipping?

@Admin if sellers change the shipping method in the order, could an automated email send to the buyer with a link in it to pay the difference?

Chris

PS: I'm writing my email here and will direct the buyer to this forum post to see my email to pay shipping. Hopefully it wont get blocked here either.


[removed so you don't receive spam]

Comments

  • 4 Comments sorted by Votes Date Added
  • StragusStragus
    Vote Up0Vote Down
    Speaking from experience with similar issues, just write the email as such to share it:
    contactus at budget-kids.com
    Any buyer should be able to it figure out.

    It's a bad idea to post your full email in a public forum. Spam bots crawling the web will catch it, you'll be bombarded in a matter of weeks.
  • LawrenceLawrence
    Vote Up0Vote Down
    If you click on the link to contact the customer, at the top, it will show their Brick Owl e-mail address. This can be used to send a PayPal payment request to the customer. That way you can specify the amount, and you don't need to give your e-mail address to the customer and put the onus onto them.
  • robernatrobernat
    Vote Up0Vote Down
    Lawrence, I think we have discussed this before, and I'm sure you did with others as well.
    I still don't understand 'why' you want to hide PP addresses in transactions, I'm fine with it during quotes and queries, but once a transaction has taken place there is no point at all... 95% of transactions (personal estimation) go through PP, so both buyer and seller can check the 'other' e-mail on paypal (even if it's not the regular e-mail).
    As said before, e-mails are also required for other purposes (like local Kiala for me, that has now gone international btw), and even regular postal services require e-mail addresses on packages and the fields are offently much smaller then the 'BO-e-mail', so nearly impossible to use it (particulary when 'written' by hand, as it's easy on a long e-mail to make a typo).
    Last week again I had to ask a buyers e-mail (in the same way stragus has indicated, by asking to spell it and using 'at' in stead of @), it is just a lot of time-wasting IMHO. This site runs well, the buyers are there, orders flow in, so everything is quite positive, but that one thing (hiding e-mails) is just one of those things that just causes waste of time and aggrevation, while there is absolutely no point, as stated before, once PP is involved, the 'reason' becomes pointless... and when PP is not involved, there are still reasons to have a buyers e-mail (like putting it on packages and sending PP invoices when the buyer doesn't have PP, or choses the wrong payment method).
    I really think you should reconsider this, in worst case don't show a sellers e-mail to a buyer, but it is quite important for a seller to have the buyers e-mail without having to send e-mails and ask to spell it...

    my 2 cents
Sign In or Register to comment.