A buyer demanded to pay by Interac E-Transfer (an instant and low fee bank transfer in Canada), which I enabled for his order.
He tried to have the payment sent to the (very long) BrickOwl address, but that wouldn't go through for some reason. Since email addresses are stripped from all messages, we of course had to resort to unusual syntax to communicate an email address. I had specified the email address to be used in payment's note, but apparently that isn't too visible to the buyer, or it was stripped from there too.
I feel something could be improved there. Could the email address to be used for the E-transfer be made quite clear and visible?
On a very closely related topic, would it be possible to include a discount on certain payment methods? I would love to give a 3% discount for payments by Interac E-transfer (be gone Paypal fees!). I would do a refund, but Interac doesn't permit partial refunds.
Thank you for considering these issues!
Comments
I do understand the reason for the deletion of emailadressen (the fear of selling outside BO), but speaking for myself: When a customer ask for something that I don't have listed yet, the eassiest way to make the sale is simply listing it first for a customer.
And lets face it: When somebody want to sell outside BO, they will.
Personally: Keep emailadressen visible.
@BrickItOn The deletion of e-mail addresses is not for fear of selling outside of Brick Owl, it is related to how the system works whereby you can respond directly to an e-mail. It is on the development list to come up with a different solution to the problem.
http://time.com/money/2962417/amexs-battle-with-the-feds-visa-mastercard-credit-card/
American express terms and conditions forbids anyone who accepts their payment to entice customer to use any other payment method.
Meaning it is cheaper to process the E-Transfer, but you can not give discounts to people who use this method if you accept American Express. However we accept PayPal which in turn accepts America Express, so are we subjected to the ToS of Amex or just PayPal, maybe both?
Disclaimer: I am by no means an expert. I am only getting this information from the stated article. Feel free to correct me if I am wrong.
Interesting point, budgetkids. I know that when I purchase some high-end computer hardware ($5k or such), I am offered a 3% discount if I want to pay by cash, check or bank transfer. They have once explained to me that they can't charge 3% extra for paying by credit card (the law forbids it), but they are allowed to offer a 3% discount on every other payment method. That's in Canada of course, I am not familiar with the law elsewhere.