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Leaving feedback for a seller on Brick Owl tutorial

TudormanTudorman
edited July 2014 in Brick Owl Vote Up0Vote Down
I've just completed my first sell on Brick Owl and left feedback for my buyer. After communicating with the Buyer that they received the order, I asked for them to leave me feedback. When the buyer told me that, as a new user they did not know how to, I began to read on the forum that this is a common problem. I started a blog to follow me as I opened stores on both sites and thought this might be a great place to write a tutorial on this and other subjects.

So if anyone is interested, please take a look here and let me know what you think. If it looks ok, please feel free to either copy it or link to it for any of your buyers that is having a problem leaving feedback.
David

Comments

  • 16 Comments sorted by Votes Date Added
  • DagsBricksDagsBricks
    Vote Up0Vote Down
    Oh, you've got to log in, that's what I was doing wrong. :-D Looks like you are missing the rest of the steps though.

    Perhaps (once it's finished) you would give Lawrence permission to post it on this site. I wrote a guide to measuring pieces to fill the dimensions category in a forum post and it's now on the Help page.

    Brian
  • TudormanTudorman
    Vote Up0Vote Down
    Haha. It's habit for me to write out every set. I do this at my main job and always have to write from the point of view of someone who has never seen anything like this before.

    Since I haven't bought anything (only sold so far), what steps do see that I'm missing? And I think your suggestion for letting Lawrence post it would be great.
  • LawrenceLawrence
    Vote Up0Vote Down
    Thank you for that, I have very quickly turn that into a help page, minus the pictures as I don't have support for that at the moment in the help pages. http://www.brickowl.com/help/feedback
  • TudormanTudorman
    Vote Up0Vote Down
    I will work on it (and others) and post them here in the forum. I died the pictures as that is what helps most people (myself included).
  • DadsAfolDadsAfol
    Vote Up0Vote Down
    Yikes, 6 steps? No wonder buyers rarely leave feedback.

    How about changing the "feedback" link in the upper right user action items from displaying feedback received to showing feedback needed to be left with the counter of items? The system could look for buyer's orders, with a status of received, with no feedback left.

    So it might look like "Feedback(2)" and clicking on the item leads to a page that shows the two orders the buyer needs to leave feedback for.

  • TudormanTudorman
    Vote Up0Vote Down
    This is one of two different ways I have found. Another way involves the same steps when a buyer sets the status of the order to "Received". I'll work on a write up on that version tonight.
  • bluedragonbluedragon
    Vote Up0Vote Down
    ^^ there is of course the problem of the customers who don't mark their orders as received.
  • DadsAfolDadsAfol
    Vote Up0Vote Down
    For US buyers, BO pulls the USPS delivery confirmation and automatically updates to received.
  • LawrenceLawrence
    edited July 2014 Vote Up0Vote Down
    I don't remember building that

  • bluedragonbluedragon
    Vote Up0Vote Down
    not on my store... most of my orders remain in "shipped" status forever.
  • DadsAfolDadsAfol
    Vote Up0Vote Down
    Sorry for the hallucination. I must have been thinking of this from August 2013: "Automatically mark order is received when feedback is left. "

    But it would be pretty cool... The major retailers do it. I get emails from Target "we just delivered your order". It would be especially helpful in context - "go check your mailbox today, and don't forget to leave your seller some feedback."
  • TudormanTudorman
    Vote Up0Vote Down
    I had my first buyer both leave me feedback and changed the order status as "Received" this morning.
  • TudormanTudorman
    Vote Up0Vote Down
    Here is another way to leave feedback:

    1. Go to your "Orders Placed" page.

    2. Click the box next to the order you have received.  

    3. A drop down box appears above the list of orders. Click the drop down and select "Leave Feedback".

    4. On the feedback page, a menu on the upper left side should default to “Positive”. Either leave this alone (if you want to leave positive feedback), change to “Neutral” to leave neutral feedback, or “Negative” to leave legative feedback.

    You will also see an area to leave a comment. Type any comment you wish to leave for the seller.

    5. At the bottom of the page, click the blue button “Submit Changes”.

    You have now left feedback for your seller.
  • Ems BricksEms Bricks
    Vote Up0Vote Down
    A more user-friendly way of leaving feedback would be helpful. A reminder link on their front page seems the easiest option. At least that is more obvious to those buyers that return to place further orders. They only need to click the link then.
  • StragusStragus
    Vote Up0Vote Down
    Personally, I think there's something wrong when we require a tutorial for buyers to figure out how to leave feedback.

    Any hope of just making the system a little more direct, more intuitive?...
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