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Please add 2 features for response to quote requests
It would be very helpful to be able to enter 2 quotes for different shipping options usually 1st Class or Priority
and it would be equally helpful to have an "add optional note" for entering an explanation etc
Thanks G
and it would be equally helpful to have an "add optional note" for entering an explanation etc
Thanks G
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yes, for some countries I prefer for ship as registered (insurance) but now it's only possible for 1 quote, I think I lost orders on this way.
When a 2nd quotes is filled with registered/insurance possible, think it will be easier.
OK, now I sent messages with a lot of info.
Stefaan
Is there a plan to implement including a note with the quote?
Also, is it possible to retrieve an old quoted value? I just received a quote request for an item I've issued a quote for in the past. At the time I made no record of it and I will probably have to measure/weight again. It would be very helpful to have access to the history of quotes issued.
Thanks
BD
The other question was whether it is possible to access a history of quotes issued. Surely there must be a record somewhere, right?
Thanks again.
BD
My store - quotes - all quotes.
This will only show quotes that haven't been ordered. I think there's a time limit for how long they stay there.
If we could solve that issue, the need for quotes would mostly disappear. Perhaps all parts/minifigs could have a field of packing/approximate dimensions, which would be used in place of the real exact, built dimensions? I really think we need a solution to this. We shouldn't have to use quotes in the first place!
Patrick
BrickOwl assumes that minifigs are huge and don't fit under 20mm, and calculates the expensive parcel rate for any order including such a part. To avoid that, we flag "Force quote request" on all minifigs, so that we can actually charge the low shipping rate for such thin orders (rather than scaring away customers).
The result is that we receive a bunch of quote requests.
If all sellers who force quote requests, including me, set aside an hour or so to add some dimensions, we could make a real difference.
The Exo-Suit set is a classic example. I created the inventory, had it partially approved before it was decided to see if the inventory would auto-update direct from Lego. Fair enough, but this meant a 4-5 day delay. I then created the mini-figures, which took 2-3 days to approve, with one of them being created with an error, which again took 2-3 days to correct. And now the inventory contains mini-figures and the parts separately. When I attempt to edit the inventory, what's presented to me is a different inventory to the one that actually appears on the inventory tab, which seems to indicate that someone else is also trying to tinker with it. A couple of weeks in and this one set has taken 30 minutes or so of my time and it's still not right. I still can't part out the set without doing each part individually.
As I touched on in another thread, a couple of updates I submitted have been sat there for months, without explanation until I mentioned them on the forum. The whole process is extremely frustrating and does not encourage you to do your bit.
Frankly the experiences I've had make having to deal with quotes by far the better option.
The trouble with the standard default minifigure dimensions is that they're set too big for these parcels despite the fact that 99.99% of figures would comfortably fit within them.
As a seller the available options are to (1) Force a quote request, (2) accept that your figure will show a much larger shipping cost in the listings and put you at a significant disadvantage over many sellers; or (3) go in and add the dimensions. (3) isn't an option for some due to the issues I outlined in a post above, and (1) is surely better than (2) unless you're the only seller offering that particular figure for sale?
We need a real solution to this, and submitting missing exact assembled dimensions is not it.
If I want to order a figure and I can see a price from seller A and Seller B wants me to submit a quote request and wait to hear back from them, I am choosing Seller A everytime ....not everyone is like me, but I am pretty sure I am also not alone.
Seller (1) forces quote request
Seller (2) shows postage cost $3.45
In this case you'd go for (2) but plenty of others will be tempted to check the postage price of (1).
Seller (1) shows postage cost $8.50
Seller (2) shows postage cost $3.45
In this case most buyers would go straight for (2). Unless perhaps if they were looking to order multiple figures or add some parts/sets to their order, but even then they'd most likely visit (2)'s store first and would probably get no further.
As you can see forcing a quote request has to be preferable. Of course you might miss some impulse sales but if you let the list show a vastly over-estimated shipping price, that'll put almost all buyers off. At least forcing a quote request gets you some sales because curious buyers, or maybe just those who are used to checking out the postage prices on each store's BL splash page, will click through and see what the postage rate might be. I know this is the case because I've had quite a few orders where people are buying just a mini-figure or a mini-figure and a handful of parts, and all of them came via quote request. I probably would never have got these orders had I let the system list the wrong shipping price.
Of course, ideally I'd add the dimensions but as was pointed out by someone else above, I'm not willing to assemble the figures in order to take measurements as I would then consider these figures to be used. Also updating the catalogue is not a user-friendly experience so there's very little incentive for me to do this.
Again, perhaps you only see the price as the only factor in purchasing something, many others do not. Convenience is king for many people.
If you do not want to contribute measurements to the catalog, don't complain about how it works imo. How else would one get the measurements without putting it together? You want buyers now to edit the catalog for sellers convenience since you will not assemble a figure to add valuable information to the catalog? If you can't stand occasionally putting a figure together to help contribute to the catalog/community, I don't know how else one would expect dimensions to ever get entered into the catalog. Perhaps my issues are minimal as I choose to direct them to the appropriate party instead of posting on the forum. Now that you have gone to attacking my reading comprehension when questions can be clearly raised about yours, I will leave this thread. Good luck to all!
It's not that I "can't stand putting a figure together" - it's that once I do that it loses about 30% of its value. Show me another retailer who would be willing to wipe 30% off their inventory just to secure a fraction more sales.
Hoddie Catalog Points Total: 456 (member for 9 months 3 weeks)
I do my share. As such I think it's reasonable that I'm allowed to suggest improvements to the system we have to use. I'm sorry you don't agree. Could I do more? Of course, and I'd be much more inclined to do so if the process was more user-friendly.
As it stands right now, the catalogue becomes more out-dated the more that time passes. If people aren't keeping on top of it now - for whatever reasons, whether you agree with them or not - then the system clearly isn't working.
I'd also like to make the point that having assembled dimensions could lead to inaccurate shipping calculations because I'm sure most sellers don't send figures assembled. What we have is a situation where the defaults are far too big for 99.9% of figures, and where the accepted dimensions are too small for shipping calculations. Either way isn't ideal and someone above alluded to the fact that a compromise set of figures was declined.