Can a (perfectly good) primary image somehow get replaced by the default image?

A buyer was confused because the image for this part :
http://www.brickowl.com/catalog/lego-bright-light-yellow-brick-1-x-1-x-5-with-solid-stud-2453
reverted to the default 2x4 brick, and that wasn't the image when she requested a quote yesterday. I'm pretty sure I saw the correct image in the quote too.

Does it happen because someone submitted a new image? If that's the case, a smooth transition without the default 2x4 showing up would be preferable...

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