Order Not Recieved Reports, what should I do?

Brikomania

I received a quote from a buyer. A 40€ order formed of mostly sand greens 4216's and some other parts. I just realized after quoting it for the cheapest postage and him placing the order, that he has, out of 2 feedbacks, 1 ONR report.

My gut is telling me to refund and move on, but I don't know what to really do, since this is a first.

Anyone?

Lawrence

Refunding the order wouldn't be the correct action in this case, as that would peanlize customers who have lost an order. There is a little tooltip message, if you feel uncomfortable, you can insure the order. The only real figure that should be concerning in that section is the disputed chargebacks figure.

Brikomania

Well, if a customer said that he didn't receive my order, normally I would refund without having him to start a dispute, etc, and file the ONR report thing. So it is possible that the previous seller did so. I guess I'll send them a message and see the details of the transaction.

I don't think that it would penalize customers that didn't recieve a couple orders, because they would normally have more feedback, but this is 1 out of 2 feedbacks.

polarbomber

ref the order not received , the order shipped from my store, £67 in january , the buyer mailed me today , that they had been out of the country and had only returned , they had received the order but there are a few pieces missing , obviously i will have to forward the missing parts , my question is where on brick owl can you file an order not recieved report ?

Graham

I believe you message Admin and he takes care of it?

robernat

In the order placed there is a button 'other actions' (like sellers have in their orders, for printing a picklist, a refund, etc), the only option for a buyer is 'report an issue', by using it, one can start an ONR. So there is no manual intervention needed from Admin.