Multiple Quotation Requests from Amazon Fulfilment Buyer

ClydeBuilt

Over the last couple of weeks I've had numerous quotation requests from a number of users. Two paid up, and I sent their orders by Tracked Mail to the fulfilment centre (confirmed by Google searches), perhaps against my better judgement.

Another has sent multiple quote requests, and continues to do so (not completing despite quotes being issued within minutes of request). I eventually blocked their first account for time wasting, and they've now created another (very similar username, same delivery address etc).

My concern with such fulfilment centres/drop shipping is that the credit card address may also fail validation (as the note on the BrickOwl order form states) as well as having different delivery/billing addresses which - for instance - PayPal does not offer protection from.

I've gone through every setting on Stripe and cannot see how to mandate exact address as an obligatory validation/verification. There are some archived forum posts for here, but Stripe's website looks to have been updated since then.

Can anyone advise on the following please?

- How to add CC address validation on Stripe orders?
- Whether differing delivery and CC addresses is a general issue to avoid with Stripe or PayPal?
- Whether drop-shipping arrangements are also an issue to avoid?
- What best to do with a user with multiple accounts that you just don't want to service?
- If the user creates more accounts and I continue cancelling their quotation requests, whether this is likely to become an issue?

I'd note that adding these users to my block list also means that guest checkout is no longer available on my store. Perhaps just something I accept for now.

Lawrence

I believe that would be in the radar rules on your Stripe account. Definitely its not that easy to find.

For higher value orders, if the billing address doesn't match the shipping address, that is a higher risk of chargeback. It could just be a normal customer, purchasing a gift for a friend. Alternatively, it could be someone using a stolen credit card, and using the billing address of the credit card holder.

If you have informed a customer that you don't want to ship to them, and they keep making quote requests or new accounts, we wouldn't be taking any action against the store for that.

Lawrence

With regards to your question about fulfilment centres, I'm not sure I understand that one, could you give an example order number?

ClydeBuilt

Many thanks for the quick response.

Yes of course.

Quotation: 8116405. The billing and shipping address is for an Amazon Fulfilment Centre. I won't name the company here, but the delivery/billing address matches a company registered on Companies House, and their website gives more detail on their service.

This address matches a different user's quotation with the same billing and shipping address, with the company name in full on the order (quotations: 9068013 (generated four different times?); and 7425484)

For orders I did process, here is one to a different address (and by the user's feedback profile, they don't appear to be an issue): 1390818. It's a different company, but again, it's an Amazon Fulfilment Centre.

I'll look at the Radar again on Stripe - thanks!

Lawrence

Thank you for the order number. I would say that rather than that being some sort of credit card fraud, it is likely a digital nomad/dropshipper. On that order, the address isn't an Amazon FBA center, but a service which prepares items to then be sent to FBA. Items cannot directly be sent to FBA, they need to have the appropriate labelling first.

So, in this case, they are located in another country, ordering items on Brick Owl to be sent to FBA Prep, who send them to FBA, to be sold to Amazon customers at higher prices.

ClydeBuilt

Sorry, I wasn't making an accusation of fraud, but it certainly removes protection from the seller if we're sending purchases to addresses that don't match the billing address.

I'm certainly cautious of zero feedback buyers doing this (and certainly those who are repeatedly changing their names across multiple accounts, as I would have concern over billing accuracy), but there's little control I have over receiving these types of orders.

Many thanks

adjour

@ClydeBuilt fwiw I've never once had an issue with a dropshipper, or a freight forwarder. In fact if the final customer complains, it would be to the dropshipper/forwarder not you. As such I'm welcome to the fact I occasionally sell to a middle man.