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How do you cancel an order that a buyer has asked for due to the Canada Post Strike

Amazing_GadgetsAmazing_Gadgets
in General Vote Up0Vote Down
Hello I have a buyer from the US wanting to cancel their order due to the Canada Post strike. I can't for the life of me figure out how to cancel it besides refund from PayPal which doesn't help here! Can somebody please help.? Thank you !

Comments

  • 3 Comments sorted by Votes Date Added
  • Amazing_GadgetsAmazing_Gadgets
    Vote Up0Vote Down
    Ok I have figured out how to cancel and refund.. but does this hurt our account as if we cancelled? But it is the buyer who asked for it ? Sorry use to eBay this would doc our accounts.
  • LawrenceLawrence
    Vote Up0Vote Down
    Cancelling orders is only an issue if done on a regular basis. It’s absolutely fine to do so if the customer asks.
  • Amazing_GadgetsAmazing_Gadgets
    Vote Up0Vote Down
    Thank you so much! I have never cancelled an order on my behalf in my years of selling. So I was just double checking it didn't hurt our account as a seller. And hopefully Canada Post gets back to work soon.
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