Coupon clarifications please

Canadafirst

Hi,

A buyer's order was lost by USPS.

We issued a full store credit for the order but when they try to use it, it only applies it partially, for the shipping amount.

The coupon is specific to the buyer and is for a fixed amount, the 'free shipping' field is not ticked.

Also, if someone could clarify the 'Total redemption limit' that would be great. It's set to 20, and I assume that his means that if the buyer doesn't use the whole coupon on a purchase he can use it on another order, but if I'm wrong it would mean that the coupon was issued 20 times. I couldn't find any clarification on this so I prefer to have it confirmed.

I tried disabling the coupon and creating a new one and it's still doing the same thing.

Lawrence

Could you maybe upload a screenshot of the settings. The redemption limit of 20 means they can use the coupon 20 times.

Canadafirst

OK, just to clarify, if it's a coupon for 80$, can they use it in 20 portions up to max 80$ or does this give them 20 coupons for 80$

Will upload coupon details

Canadafirst

I think I saw the issue, there were types of items that had been removed from the possible items.

Still worried about the 20 times, whether it means they can use their 80$ on 20 different orders for a total of 80$, or if they will have a total of 1600$ in coupons.

Malnaborg

It is the set amount 20 times. So yes, 1600$

Canadafirst

Thanks for the info, off to adjust some coupons!