Customs label

Neiljones

@Lawrence is it possible for you to put a warning to sellers that the Isle of Man and the Channel Islands need custom labels even though they are part of the uk. Twice now the post office has refused to take two packages because we didn’t know about the customs label.

brickadoon

@Neiljones customs labels not required for Isle of Man, only Channel Islands. There's a Royal Mail page about it here:

https://personal.help.royalmail.com/app/answers/detail/a_id/98/~/help-sending-mail-to-the-channel-islands-and-isle-of-man

Neiljones

@brickadoon so why did my post office say it needed one. Just seems odd.

brickadoon

@Neiljones don't know. Maybe print the info in the link that I sent you and give it to them?

Hoddie

I usually find that I know more about the postal regulations than the staff at my local post offices. One or two are really clued up but most staff aren't there very long and usually don't know about the non-standard stuff.

Neiljones

@brickadoon thanks for the heads up. I will do that

Neiljones

@Hoddie yes it’s like going to a big diy store most of the staff don’t have a clue. If you ask them technical questions.

Malnaborg

Making a note about it, might not be enough. It would still be something to fill out from the sellers choice of postservice. But truly the customs labels are a pain.

At the moment i have stopped buying from outside the EU because sellers have no knowledge of working out a proper customs forms.
But apart from that, yes it sounds strange how your local postoffice will not accept a package if it is not needed.

Now from Brickowls point of view, i would wish that there somehow could be implemented some form of senders check, that they have filled out a customs form, how they have filled it out, and maybe that they need to input that info before they can finish the order. But that might be a whole other topic :-)