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Shipstation not working

mevitsbricksmevitsbricks
in Site Issues Vote Up0Vote Down
I noticed last week the shipstation button didn't work. I tried again this weekend and it still wasn't working. Any changes?

Thx,

Kevin (Mevit)

Comments

  • 6 Comments sorted by Votes Date Added
  • LawrenceLawrence
    Vote Up0Vote Down
    Could you clarify if you are seeing some kind of error? We just tried this on order 7297969 on your account, and it was successful.
  • mevitsbricksmevitsbricks
    Vote Up0Vote Down
    Howdy! No error. Just click the button and nothing shows up. It had been working. Maybe I need to redo the integration in set up. Let me try that.
  • mevitsbricksmevitsbricks
    Vote Up0Vote Down
    I didn't do anything except try it again and it worked. The one I did last week that didn't work showed up as well. I guess the pipes had a clog ;-)
  • LawrenceLawrence
    Vote Up0Vote Down
    Do you possibly have some sort of filter on shipstation that is hiding them? I have checked the logs, we got a proper response back from shipstation.
  • mevitsbricksmevitsbricks
    Vote Up0Vote Down
    No I don't. I noticed about a week ago and then a second one didn't show up. Another seller WallyBricks also mentioned to me that his didn't go through. That's what prompted me to enter in the post.
  • LawrenceLawrence
    Vote Up0Vote Down
    Could you try contacting their support? I can't see that this would be an issue on our end, unless there is something their API is unhappy with but doesnt mention. For further information, order 7297969 gave back this information in the API response

    "orderId":1558096439,
    "orderNumber":"7297969",
    "orderKey":"7297969",
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