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Wrong shipping method at checkout for foreign customer
Hi,
We have set the shipping costs for our new Brick Owl shop, but are encountering a problem.
Situation: Orders over €25 must be shipped with track and trace. Track and trace is possible as a letter or as a package. A letter with Track and Trace is cheaper.
If a foreign customer orders an order above 25 euros (which, for example, contains a minifig and a booklet), Brick Owl will only choose a package with track and trace at checkout, while according to the set dimensions it can also be sent as a letter with track and trace.
Example:
* If I order 2 minifigs above 25 euros, the system says that it can be sent as a letter.
* If I order 1 instruction booklet and 1 minifig above 25 euros, the system says that only parcel shipping is possible.
I've been trying to figure out for hours what's going wrong, but I can't figure it out. Does anyone know what is going wrong and how I can solve this problem?
Thank you very much in advance.
We have set the shipping costs for our new Brick Owl shop, but are encountering a problem.
Situation: Orders over €25 must be shipped with track and trace. Track and trace is possible as a letter or as a package. A letter with Track and Trace is cheaper.
If a foreign customer orders an order above 25 euros (which, for example, contains a minifig and a booklet), Brick Owl will only choose a package with track and trace at checkout, while according to the set dimensions it can also be sent as a letter with track and trace.
Example:
* If I order 2 minifigs above 25 euros, the system says that it can be sent as a letter.
* If I order 1 instruction booklet and 1 minifig above 25 euros, the system says that only parcel shipping is possible.
I've been trying to figure out for hours what's going wrong, but I can't figure it out. Does anyone know what is going wrong and how I can solve this problem?
Thank you very much in advance.
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Comments
As instructions can be both large and heavy it may be that it will default to package as it can't be sent as letter (I don't know what Belgian post allows dimension wise), and the thickness of the instructions may play a part.
There may be other factors at play but this is just off the top of my head.
Things go wrong as soon as a minifig is chosen, together with an instruction book with a total price above 25 euros. Then the shipping option as a letter with track and trace is no longer available, while it simply fits together in a letter.
The problem was that I had created 2 different shipping sizes for letter track and trace. This caused these 2 shipping methods to clash, I think. Now that I have put everything in 1 shipping size, it works as it should!
Thank you both for your help.
I have now combined all dimensions into 1 shipping method instead of multiple. I also now understand what you meant with the minimum order subtotal limits.
I wanted to use this option to indicate that if the order is higher than 25 euros, it must be shipped with track and trace.
This made it seem like I had a minimum purchase of 25 euros and that is not the case.
Now I found out that I have to use the Maximum Order Subtotal for this.
Everything should be completely fine now
https://brickconnector.brickowl.com/page/delivery
There still seems to be something off.
The Nederlands pakket doesn't seem to have dimension limits (maybe not necessary).
And the worldwide (including Europe) letter seems to use the 'real letter' PostNL rates, but since a couple of years (2021) it is not allowed to ship goods that way. Only within the Netherlands that is (still) allowed.