Customer unable to complete

Neiljones

Hi can anyone help. Customer has said they can’t checkout. They say “ The Process can be Acessfull.
The Produkt isn't at the card. “ is the reason they are getting. As always your help is appreciated

Lawrence

Could you ask them to send you a screenshot? As we can’t understand that error description

Neiljones

@Lawrence have asked for that information but have not heard anything back yet.

Neiljones

@Lawrence this is the reply we got.

I can't send you a screenshot. The problem is that the item is not in the shopping cart and, as described in the email, I cannot find the agreed delivery fee for the item anywhere. In my opinion, they have to send me a direct link to the item with shipping costs so that I can easily complete the order.

We have resent the shipping quote.

Jay37

@Neiljones is the item still available? If it was a 'request a quote' this doesn't reserve the item and maybe they thought it did, but in the meantime has it been purchased by someone else?

Neiljones

@Jay37 yes the items are still available. Have sent quote twice to them