Hi all, Hopefully someone can help me.
I have a buyer that chose local pick up through the instant check out thing and they are in a different state, I have messaged them to clarify if they can pick up(just waiting for their response). Just wondering what my options are if they can't.
the reason this is an issue is because I don't have postage set to this option.
Comments
I was reluctant to use it, as the terminology is confusing for a non-shipping order, but I think we need to, or else we risk not being able to capture the payment if the buyer is slow to collect?
Otherwise do a manual capture (on STRIPE) that way the money is no problem, and if this is the only order that is taking longer there is no issue with a warning in your order screen
We'll mark these as Shipped from now on.
FYI, our experience on a different platform is that buyers who place orders for local collection nonetheless contact us about their order not arriving thinking we shipped it instead. This is a fairly common experience for us, maybe 5% of local collection orders.
I hope that makes sense to everyone.
"You pickup the order from our store in Bruges (Belgium)" is the actual name of the shipping method.
It's more self-explanatory as "Local collection". I believe a buyer gets confused by the term "Local", thinking it's local to his location...
I'm not sure how it appears in the "shipped" email that goes to buyers though. Our issue wasn't buyers from another state selecting pickup by mistake, but rather buyers who wanted pickup, getting confused when the site told them the order was shipped instead.