I placed an order on December 4th from a seller with 93% feedback. The order arrived late in the afternoon on Friday December 15th. I opened it up, did an inventory and found that one piece was missing. I had ordered 36 pieces and received 35 pieces. The missing piece was one of three skates I had ordered and was priced at ($0.45). I was scrambling to prepare for a Christmas party, so I did not message the seller until a little after 8PM my time which was 7PM their time. It was late on a Friday night, so I did not expect a quick response.
I did not get a response at all over the weekend and late Monday afternoon I decided to send the seller a second message about the missing piece in case the first was just overlooked.
It is now early Tuesday afternoon and I still have no response.
Am I supposed to notify BrickOwl about something like this? I have not left feedback and do not feel I should name the seller yet. I am new here, I thought I should ask the community what the appropriate wait time would be before leaving negative feedback and naming the seller.
If the seller responds and either sends the missing piece, refunds the cost of the piece, or at least offers me a credit in the amount I paid for the piece, I will consider the matter resolved and not feel the need to give negative feedback or name them.
I don't see an FAQ here to answer these questions, so I hope you can guide me.