During the recent outage on the other site, I've been keeping an eye on the various user groups. I've noticed there is quite a variety of opinions on Brick Owl. Some feel it's great, easy to use, clean etc, and then others find it confusing and difficult.
We try to design the website to be easy to use for people new to the Lego world. I wonder if part of the issue might be that our user interface, names and categories differ from BL. So with a lot of users coming from BL the past few days, the difference may be jarring. I know our search, and sorting operate differently, some color name differences, as well as the default view within store.
I'm interested to hear any opinions on whether the website is confusing, and what part of it seems to be the issue.