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How to increase shipping cost after instant checkout

Brickspert_aUBrickspert_aU
in Site Issues Vote Up0Vote Down
So I mistakenly had one of my Large letter dimensions set to 150mm not 15mm, and I had someone buy a piece that is too big for the large letter option, my question is, how do I change the shipping cost to reflect this? or is that not possible?

Comments

  • 2 Comments sorted by Votes Date Added
  • LawrenceLawrence
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    It's not possible to change the shipping cost after the order has been placed. You can discuss the situation with the customer, and if they are okay to pay the extra, you can send a PayPal or stripe payment request to their Brick Owl e-mail address
  • KittyBrickzKittyBrickz
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    It depends how much the error is. If it's a few bucks, I wouldn't bother a customer for that. After all, it was a seller mistake. Most sellers will eat the difference and be more careful in the future. However, if it's significant, it makes sense to try.
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