UK shipping to Germany

Bricks and Pieces

Hi
I have been using Customs form CN22 to send from Uk to Germany
I have had two mall packets back saying they do not comply with German Customs
Can anyone offer any ideas of what I may be doing wrong
Thanks
Laura

Lawrence

I believe customs information needs to be provided electronically and the form on its own is insufficient. You will also likely need an IOSS number submitted electronically

Hoddie

CN22 is only part of it. You need to pre-notify the German tax authority that the VAT has already been collected, and that's usually done when you pay for shipping online.

See: https://www.royalmail.com/business/international/guide/delivered-duties-paid-ioss

As you're selling through a marketplace it's relatively simply, as you use BO's IOSS.

Bricks and Pieces

Many thanks both for the answers.
To be honest, I have been going round and round in circles on this. I have a Royal Mail account, but I'm unable to see where to enter an IOSS number.
The FAQS suggests it can be set-up in Pro-Shipping but I am unable to see where this is.
Any further help would be appreciated - Thank you
Laura