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Issue with the Unit price of a set on my side that is different than the customer?
Dear Brick Owl Team and Users
Have you experienced issues with your price of an item being different than the one the customer gets?
Let’s say I put a price of 2699 DKK but the customer from Belgium get the set at this price 2.159,218, so a difference of 510 DKK!!
Same for shipping with insurance it cost me 500 DKK, customer get a price a 400 DKK, so a difference of 100 DKK.
Have I missed something or am I hitting a bug somehow? Should this order being cancelled or not? I am losing 610 DKK on this order.
Thanks for your advisory on this.
Have you experienced issues with your price of an item being different than the one the customer gets?
Let’s say I put a price of 2699 DKK but the customer from Belgium get the set at this price 2.159,218, so a difference of 510 DKK!!
Same for shipping with insurance it cost me 500 DKK, customer get a price a 400 DKK, so a difference of 100 DKK.
Have I missed something or am I hitting a bug somehow? Should this order being cancelled or not? I am losing 610 DKK on this order.
Thanks for your advisory on this.
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Comments
You're getting 400 DKK of the 500 DKK charged, the other 100 DKK is 25% VAT.
If you actually want 500 DKK + VAT (so 625 DKK) you need to change the settings in the tax profile (see image).
The seller manual and adding the link https://www.brickowl.com/help/getting-started-selling as it is a bit hidden on the webpage. Seems the chapter for VAT, taxes is missing on how to handle it. But at least the import information are covered for United Kingdom, Norway and the European Union.