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Give customer a chance to review/update their billing info at checkout

nita_raenita_rae
in Closed Suggestions Vote Up-2Vote Down
An order I am processing (1716547) came in with a shipping address that is different from the billing address (and Stripe failed the billing address verification). Upon reaching out to the customer (3 year on BO), they have given the impression that their billing address and shipping address are the same, but they did not have any way of fixing that from checkout. In other words, they moved from their last order two years ago (based upon feedback).

I’m not sure if it’s there, or it requires the customer to chase into their profile, but it might need a handy edit button at checkout.

Nita Rae

Comments

  • 2 Comments sorted by Votes Date Added
  • LawrenceLawrence
    Vote Up0Vote Down
    You can see the checkout process in your own store, the customer has the option to choose any billing/shipping address or provide a new one without going to their profile
  • nita_raenita_rae
    Vote Up0Vote Down
    In that case, and seeing as the order has shipped, I can only wait and see what happens. I believe what you are saying, and the customer’s feedback suggests no harm intended, but something does not add up.
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