I've made several successful purchases using BrickOwl and appreciate the site! Thinking of using it to sell some sets in future too.
However I've just received an order from overseas and it's not the set I ordered. (I ordered 40502 but received 40501.)
I've contacted the seller naturally and am waiting for a response. Are there any rules or recommendations for this sort of situation? I suppose if I can't resolve it I can contact Paypal and my bank to dispute and reverse the transaction. But I did receive a shipment and I did receive a set, it's just not what I ordered.
Both the set and the postage were expensive. What would be normally be reasonable? Do I need to warn other potential buyers? Hopefully it's just an honest mistake and we can sort it out.