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Suggestion: Mandatory feedback/order reception
I have one (maybe two) suggestion(s):
- giving feedback, either as a seller or a buyer, should be mandatory; the same way I receive notifications if I don't answer quotes, and eventually my account gets blocked, the same could happen if people don't leave feedback about order
- if not for feedback, at least for marking orders as received; the majority of buyers don't change the order status to Received, so it just stays on Shipped forever; they should also receive notifications to change the order status, after some time, and if they don't do it have some sort of consequence.
I really don't understand why an account may be blocked due to not responding to quotes, especially when I constantly receive spam quotes (quotes from freshly-created accounts, sometimes with the same name, always from the USA, always for the same item), but for important stuff like feedback (to build up confidence) or tracking of orders there's nothing.
- giving feedback, either as a seller or a buyer, should be mandatory; the same way I receive notifications if I don't answer quotes, and eventually my account gets blocked, the same could happen if people don't leave feedback about order
- if not for feedback, at least for marking orders as received; the majority of buyers don't change the order status to Received, so it just stays on Shipped forever; they should also receive notifications to change the order status, after some time, and if they don't do it have some sort of consequence.
I really don't understand why an account may be blocked due to not responding to quotes, especially when I constantly receive spam quotes (quotes from freshly-created accounts, sometimes with the same name, always from the USA, always for the same item), but for important stuff like feedback (to build up confidence) or tracking of orders there's nothing.
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As I have written before, I do not even look at that anymore, and if I have not heard anything from the customer i take it as all is good.
... just respectfully saying. :-) There's no bad ideas in my mind, but I would certainly fear every customer would beat feet if this was mandatory (facing blockage without feedback) and did downvote this.
Sorry, but please keep the ideas coming in!!! :-)
As noted by Oldfan, if you are being spammed in quotes, you should certainly use Contact Us at the bottom of this page and advise the sysadmin! :-)
Clearly I'm a different person from all of you, which is good to know. I'm glad yellow is not everyone's favourite colour.
Of course the spam quote thing has been reported. Still, it continues.
As a buyer, I always leave feedback once I receive a package - here or on Bricklink. This is not Amazon, Wal-Mart, etc. This is a LEGO community that relies on trust, thus feedback is important. I bet that when you buy, here or on Bricklink, rating is important for deciding where to buy.
As a seller, I only leave feedback once the buyer left his/hers, as I got tired of rating people without them doing the same to me.
Finally, also as a seller, I like to know that everything I send arrived ok, the costumer is satisfied, etc. When tracking is included I can know when things arrive, yes, but then it bothers me to have orders marked as "Shipped" and not "Completed".
Others leave feedback only upon receiving feedback; others wait a few weeks and then leave for all. It's whatever works for folks!
The culture on BO for sales is a bit different than on BL - there is no emphasis at all for either side (buyer or seller) on the whole marking the order status thing, beyond the system marking an order payment received automatically, and us marking an order as shipped. I do like to mark as processing once I start an actual pull, as they cannot then combine that order with new parts in that status.
While I would love to know as a seller if the buyer was happy or not, and I'm thrilled when they do leave honest feedback (I finally broke 1000 at long last - the feedback rate here is 10-15% of orders, at best), on BO, no news is generally great news also. :-)
Many of us put on our biz cards or note on the invoice to ask the buyer to consider leaving feedback, as we are all small businesses and it helps others to know that we are trustworthy/value-added, etc., and it helps us.
@Colorado Bricks made an interesting suggestion above... I think he put that if there is no change from Shipped to Received or feedback added, they system AUTOMATICALLY leaves feedback at 6 months. Many of us would see our feedback skyrocket at that with the low feedback rates here. I feel like there's something there with that idea... I'm not sure auto-positive is the best (it may diminish the "value" of positives people took the time to leave and write, at least to me to be super-honest), but maybe there's some way to also address that and make a win-win. Not auto-neutral, as that's not fair either of course.
Right now, our home pages show (using mine as an example):
Feedback: 1048 (100%)
Owner: Calibrick
Store Opened: Dec 2017
Despatches in 1-2 Days
Smoke free store
Differentiates mold variations
Maybe the system can tweak that a bit and add total number of orders SHIPPED by a store to give a sense of the store's history, since most understand that not everyone leaves feedback:
*Proactive Feedback: 1048 (100%)
**Orders Delivered: 3928
Owner: Calibrick
Store Opened: Dec 2017
Despatches in 1-2 Days
Smoke free store
Differentiates mold variations
**Just adding that "orders shipped" number can give a bit more context for a buyer maybe?
*Then add that magic word "proactive" to illustrate that is a number of people that went OUT OF THEIR WAY to leave feedback. I think the vast majority of people are internet-savvy enough (that buy online) to understand that not everyone leaves feedback, as they'd know from their own buying behavior if they bother to do that or not. :-)
Just pondering out loud!
Higher than that, surely? Mine is 31% and I doubt I'm an outlier.
So that was a typo, mea culpa! But I also did NOT go back and find that thread... it was quite low tho. I'm glad to hear yours is 31%, that is awesome! Mine is around 26%, it appears.
One thing you do need to bare in mind is that you need to specify in your returns policy that you will not refund for postage costs, otherwise buyers can claim that back from you as well as a refund for the parts. Also you can't charge a restocking fee.
Another thing not always considered is that the same distance selling laws do not apply for business to business purchases, so beware of this if you are a seller and want to return something.