Order awaiting payment

Markyd7

New order this morning at 6am, now 10am nothing's happened?
Task - 1 order awaiting payment
Status - Pending

steendorp

What kind of payment do you expect? PayPal, Stripe or Banktransfer?

Lawrence

That would indicate the customer hasn't paid. If you use PayPal for standard accounts, the customer can quit checkout at the last stage and not pay. There are notes at the top of the payment setting page with some information about this.

Markyd7

Ok thanks, it's Pay Pal.

Mark

Markyd7

And a standard account, so I need to change that.

iluvmyelement

I changed to a business account and I'm still getting orders that are pending. Any ideas?

Lawrence

@iluvmyelement did you only very recently disable the PayPal for standard accounts, and they placed the order before you did that?

iluvmyelement

Yes - that's probably what happened. Thank you.

Markyd7

Now I've upgraded to business do I need to change any settings?

Lawrence

You need to create the payment method for it, the one for business accounts, and disable the old one.

Markyd7

Thanks

Markyd7

How long does a 'Pending' order stay that way if the customer doesn't pay?

Lawrence

Forever, until it is cancelled, or the customer pays. They have a link in their order confirmation email they can use to pay if you ask them to.

Markyd7

Ok I've tried contacting this person via message and even a text, but nothing!
Is it possible to set it up so if after a certain amount of time it can be cancelled? It's annoying having 'awaiting payment' just sitting there!

bluedragon

@Markyd7 you can cancel it. I have done this a couple of times for the same reason.

Markyd7

Sorted. Although missed the return to stock button! Only 3 parts, so easily sorted.