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Claims from customer on part of order not recieved
Hello all,
I recently had a claim from a Canadian customer claiming he only recieved one of the three items ordered. I know I put all three pieces in the box, they were electronic pieces (so not cheap). I have since sent a refund, but my gut tells me, it is a false claim. Please advise any thoughts, as I am new to this and wondering if this happens often.
Deb
I recently had a claim from a Canadian customer claiming he only recieved one of the three items ordered. I know I put all three pieces in the box, they were electronic pieces (so not cheap). I have since sent a refund, but my gut tells me, it is a false claim. Please advise any thoughts, as I am new to this and wondering if this happens often.
Deb
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From your point of view there's not a lot you can do about this particular order. In my experience problem buyers are very rare, particularly on BO, but you can choose to protect yourself going forward in several ways. You can set a value limit on your orders so that if one goes missing/gets damaged, you're only out a little rather than a lot. You may be able to purchase an insurance policy that covers claims like this, and some sellers take images of the items being packed before they go in the box, some even video record the whole thing. Then if a claim is raised they have some way to counter, though it doesn't guarantee PayPal will listen.
There are other ways too but sometimes a bad buyer is just that - a single bad buyer. Hopefully you won't see another for quite a while.