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Quote from Hong Kong

Markyd7Markyd7
edited February 2014 in Brick Owl Vote Up0Vote Down
@admin
Sent a quote off to a customer in Hong Kong. Had a reply back saying he's having trouble at checkout.
Not sure if he tried to send me some thing. Not sure what the < > means?
His message was.

I have below problem when checkout. Please help !!

< >

Comments

  • 9 Comments sorted by Votes Date Added
  • Markyd7Markyd7
    Vote Up0Vote Down
    Is it possible to send photos/images in the messages section?
  • LawrenceLawrence
    Vote Up0Vote Down
    No, but you can via e-mail which goes via the messaging system.
  • LawrenceLawrence
    edited February 2014 Vote Up0Vote Down
    Upon further investigation, you have your payment methods setup to only allow payments from the UK, so no one outside the UK can make an order in your store.
  • Markyd7Markyd7
    Vote Up0Vote Down
    Got him to email me in the end.
    Not sure how he's trying to pay.
    In my junk email I have 2 requests come in 1 minute apart. But only 1 request on Brickowl.

    Payment. I'm using paypal and stripe. Is there a setting I've missed?

    Mark
  • LawrenceLawrence
    Vote Up0Vote Down
    You can restrict payment methods by country, you have restricted both of them to only apply to the UK, this customer is not in the UK.
  • Markyd7Markyd7
    Vote Up0Vote Down
    oops!

    is there a way to get it to match my shipping countries I've selected?

    What advantages or disadvantages to selecting different currencies?

  • HoddieHoddie
    Vote Up0Vote Down
    PayPal keeps a balance of each currency you accept payments in, and will charge a currency conversion fee if you want or need to transfer some of your balance from one to the other - for example, when you're paying for an eBay auction won in £ but where your PayPal £ balance isn't enough, it'll convert some of your $ balance and charge you commission.

    If you accept payments in only one currency, the buyer must agree to PayPal's rates of exchange when completing payment (which will invariably not be good for them).

    I don't use Stripe but it's probably similar.
  • LawrenceLawrence
    Vote Up0Vote Down
    Unless you have a specific need to restrict a payment method to a certain country, you should set them to worldwide. The shipping methods restrict where you ship to.
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