How does one dispute feedback?

tons_of_bricks

Got a neutral feedback from a buyer that used it as a message asking when the order would be shipped. I have the order packaged, but there was one slight error that I sent a message about and am waiting for a response. Evidently, the buyer never saw said message.

What's brickowl's policy on feedback removal, especially on something like this, and how would I go about requesting for it to be removed?

Pikka

@firestar246 Last year I was in a very similar situation, so I asked fellow sellers for advice – and you were the first to chime in, so I'm returning the favor I've never tried to contact the admin as that was clearly a misunderstanding with the buyer and not a real feedback. We both still have 100% positive feedback so maybe you should just let it go as well.
https://www.brickowl.com/forum#/discussion/12481/a-first-time-buyer-uses-feedback-to-ask-a-question

tons_of_bricks

Huh, so I did.

I keep forgetting that neutrals here are indeed neutral, unlike BL.

Calibrick

You could also message the admin and ask if they are open to removing it, but again, it has no affect on your scoring and anyone reading it would obviously know it wasn't really feedback... :-)